SUPPORT & MAINTENANCE
We believe that professional maintenance and support is the right way to reduce Pega system total cost of ownership (TCO) and ensure useful improvements and optimization processes. This is not only about availability of single applications it is about making sure that the entire Pega solution infrastructure is cost-effective and runs smoothly and reliably.
Application support
Thought Leaders provides managed application maintenance and support at varying levels to meet your exact needs. We manage Pega applications built integrated with a wide variety of technologies. Our services include pro-active monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of applications.
Corrective maintenance
We provide Pega certified professionals to enhance, re-engineer and/or customize your solution, resolving minor and major issues that negatively impact system performance and functionality
Adaptive maintenance
When IT is refreshing or changing hardware and software in your Pega infrastructure, our certified team will provide adaptive maintenance to ensure ensure that your business continues to have work stably and reliably in the new, altered environment
Scheduled maintenance
This service enables facilitated updates & releases management to ensure that your Pega system or application stays in line with the latest technology, ahead of competition