CLIENTS
Featured
Texas County and District Retirement System
“Pega is allowing us to become more customer-centric, whether it’s providing better self-service to our customers externally or providing the means to our internal users to provide better customer service.”
- Kris Valenta
Director of Strategic Projects
THE CHALLENGE
The Texas County and District Retirement System (TCDRS) provides retirement, disability, and survivor benefits to help nearly 700 employers and their 255,000 employees plan for the future. TCDRS’s goal is to deliver services on par or exceeding those of other public or private institutions. To help continue their leadership and success, TCDRS needed a next-generation customer service application to facilitate rapid response to changing regulations as well as provide omni-channel customer service support.
THE PEGA SOLUTION
TCDRS selected the Pega Customer Service application as part of a four phased strategic initiative to update their existing technology while improving service to their members. With Pega, TCDRS eliminated 5 systems and dramatically reduced system maintenance costs. By giving customers the ability to make changes to their own accounts, 60% of beneficiary updates are now conducted on-line. Furthermore, employers can now run cost benefits studies in a matter of seconds, reducing the wait-time by weeks.
Texas Department of Transportation
“Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the travelling public.”
- Brian Hohle,
Letting Management Supervisor
THE CHALLENGE
After running the same processes for 30+ years on mainframes, an audit made it painfully clear to the Austin-based Texas Department of Transportation that its technology was out of date.
With 21 divisions and more than 12,000 employees, the busy agency decided to start its modernization efforts with its Construction Division, which allocates state funds for use in road projects. Specifically, the division needed to modernize its inefficient and hard-to-use Estimate & Letting System (ELS) to ensure that budget was maximized.
THE PEGA SOLUTION
Texas Department of Transportation determined that Pega offers a faster and more effective way to transform aging legacy systems than either packaged applications or internal development options. Using Pega’s advanced Build for Change® technology and partner delivery services, Texas Department of Transportation revitalized its ELS system, automating many processes, making it easier to use and better able to manage change.
THE RESULT
In just one year, the project has generated a lot of excitement. By automating several steps and enforcing key policies, the Texas Department of Transportation can react to economic and departmental changes faster and address those smaller jobs that were often overlooked – and most of all, utilize and maximize its budget dollars. The system has also enabled Texas Department of Transportation to:
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Develop new applications two times faster than industry average
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Provide contract estimates that are accurate within 2-3% of actual costs
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Avoid missed opportunities because of changing timelines
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Provide a user friendly system with intuitive, step-by-step processes
The Texas Department of Transportation realized such significant process improvements and time-to-value from this project that it has decided to standardize all of its application development on Pega.